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A New Generation of Intelligent Chatbots Will Transform the Way Services Are Delivered

Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.

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App migration to Azure

In this video, look at strategies to migrate to Microsoft Azure spanning zero to higher levels of coding and when to use which. From rehosting your apps by lifting and shifting them to Azure to choosing to refactor your apps for greater efficiency, Azure offers you possibilities. You can also rearchitect your apps to be able to quickly add new capabilities or take a cloud-native approach by rebuilding them from scratch. This video also addresses Azure's new secure options in the wake of the end-of-support for Windows Server 2008 R2 or SQL Server 2008.

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Buying is a journey

Go beyond transactions and interactions to give your buyers unique experiences that build trust. Transform the sales experience with Dynamics 365 Sales. Features include enabling smarter selling with contextual AI, increasing sales profitably with advanced insights, and improving coaching and sales performance.

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Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients)

Customer satisfaction needs to be THE priority in every area of your business. Each interaction a customer has with you will either positively or negatively influence your brand, the customer's lifetime value, and the impact on future customers and therefore your revenue. The customer experience is everything in today's market. Ryanne Van Der Eijk is the Chief Customer Experience Officer at RAKEZ and knows how to create a customer-centric workplace. She shares her best advice for providing the right experience to customers in her article, "Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients)." One of her tips is to build customer-centricity as part of your company culture. Start by defining your company's philosophy on customer service—that's the easy part—and then work on ways to share it via the workflow, the hiring process and the staff training. Read her entire article for more ideas for developing a culture focused on customers and her other tips to boost overall customer experience.

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