Gartner Peer Insights 'Voice of the Customer': CRM Lead Management

Gartner Peer Insights compares vendors' customer relationship management (CRM) systems, which can then be used to determine best practices for your own business. This study in statistics provides insight on the best ways to capture and manage leads.

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Create customers for life | Dynamics 365 Customer Service

This video showcases how Microsoft Dynamics 365 streamlines the process to delivering a complete and fulfilling customer service interaction with fast, personalized, intelligent support.

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A New Generation of Intelligent Chatbots Will Transform the Way Services Are Delivered

Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.

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App migration to Azure

In this video, look at strategies to migrate to Microsoft Azure spanning zero to higher levels of coding and when to use which. From rehosting your apps by lifting and shifting them to Azure to choosing to refactor your apps for greater efficiency, Azure offers you possibilities. You can also rearchitect your apps to be able to quickly add new capabilities or take a cloud-native approach by rebuilding them from scratch. This video also addresses Azure's new secure options in the wake of the end-of-support for Windows Server 2008 R2 or SQL Server 2008.

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