Saturday, November 7, 2020
Close the deal today. Subscribe now.
Today's sales professionals are stretched thin. They're on double the teams as only a few years ago, sales cycles are longer and more complex, and they're more mobile than ever before. Subscribe now to stay informed on how Microsoft Dynamics 365 is enabling modern sales pros to close more deals and increase productivity with tools and capabilities that help streamline sales processes, improve collaboration, and intelligently guide them toward optimal outcomes.
Friday, November 6, 2020
City speeds emergency services, controls spending with Microsoft 365
The City of Corona, California, had an aging IT infrastructure that didn't adequately serve the government's or the public's needs. To address the issue, Corona deployed Microsoft 365, which includes Windows 10, Office 365, and Microsoft Enterprise Mobility + Security. With its modern solutions in place, the city now resolves many IT issues in 10 to 20 minutes versus four days, saves up to $1,000 in IT maintenance per incident, and has a foundation for future improvements. Read more here.
Turn prospects into engaged customers
Today's B2B buyers have high expectations, and those expectations will not be met if B2B buyers are accustomed to sophisticated consumer interactions in their personal lives. Executive B2B buyers are not impressed by marketing driven by large, relatively impersonal data analysis that leads to inconsistent and conflicting interactions or sales outreach that doesn't cater specifically to their needs at the right time. This blog recommends taking a new approach that unifies relationship data across the full customer lifecycle.
Thursday, November 5, 2020
Wiltshire Council improves services for 470,000 residents with Dynamics 365
Australian Red Cross rolls out self-isolator outreach platform in less than a week
Since the COVID-19 crisis hit, one of the Australian Red Cross' important tasks has been maintaining contact with vulnerable self-isolators. With an archaic, error-prone client case system, they turned to Microsoft partner Velrada to develop a system to efficiently connect volunteers to essential tasks. Read more about how Dynamics 365 streamlined communication to deliver psychological first aid to those in need.
Wednesday, November 4, 2020
Engaging at scale
This infographic represents successful companies' consensus about which sales tools are most effective in enabling their sales teams to engage at scale with target accounts.
Modernize and empower sales teams with Microsoft Dynamics 365 for Sales Professionals
Tuesday, November 3, 2020
Connected Field Service
Discover the benefits to your organization when you use the Microsoft connected field service.
Worldwide logistics provider connects the dots, boosts ROI with Dynamics 365 Marketing
Saturday, October 31, 2020
Create flexible operations to match customer demand
Create flexible operations to match customer demand.
Friday, October 30, 2020
Modern Cloud
Optimize your cloud experience while lowering costs for your Windows Server desktops and apps. Don't miss out on all the amazing features Windows Virtual Desktop has to offer and subscribe now.
Digital selling insights
Orchestrating data from multiple sources is important when compiling an accurate "big picture" to inform strategic action. This infographic offers 5 keys to provide insights and recommendations to your team.
Thursday, October 29, 2020
4 Reasons Why Social Proof Is Essential to Building Your Brand
Social proof is the idea that people will follow the actions of others—that since so many other people behave in a certain way, it must be the correct behavior. In digital marketing, social proof is highly influenced by comments and reviews on your social platforms. Studies have shown that people are not only more likely to share their experiences about your product or service online, but they are also more likely to be influenced by what other people say and write about you. So yes, it's vital that customers are sharing positive reviews of doing business with you—customer service has never been more important than in the digital age.
Maleeka T. Hollaway, in her article "4 Reasons Why Social Proof is Essential to Building Your Brand," states that your social proof demonstrates the degree in which you've helped your clients gain results. "When you can publicly share with your audience how your work or product has created transformations for those who do business with you, naturally, people are inclined to pay attention. Results speak for you whether you are present or not," writes Hollaway. Customers' excitement is often contagious, and you suddenly access the radar of people who might not have even known about your brand, according to Holloway. To read more in depth about social proof and the reasons it's essential to your business, read her entire article. Social proof has never been more important.
Always-on customer engagement: It's not just omnichannel anymore
The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service.
Wednesday, October 28, 2020
Driving digital transformation with Microsoft Dynamics 365 to create an integrated, growth-enabling workplace
Tuesday, October 27, 2020
ESNEFT Customer Success Story - Microsoft Azure and Windows Virtual Desktop
ESNEFT Customer Success Story - Microsoft Azure and Windows Virtual Desktop
Sell smarter with Microsoft Dynamics 365 and Office 365
Sunday, October 25, 2020
How virtual agents transform the customer experience
Design a better, more positive customer experience and build customer engagement by leveraging intelligent chatbot technology when you enable Always On service. Read this blog post to learn how Dynamics 365 Virtual Agent for Customer Service offers best in class Microsoft AI-enabled chatbot and analytics technology for one, easy to implement customer service solution.
Saturday, October 24, 2020
Built-in Hybrid infographic
Microsoft is committed to enabling a seamless hybrid approach to cloud adoption. Azure was designed and built to natively support hybrid environments from its inception. This infographic introduces more about the hybrid value you can benefit from when you choose Azure.
The power of relationship selling
In this report—a collaboration between Microsoft and Heinz Marketing—you'll find insights gleaned from over 200 in-depth surveys with top sales leaders. Learn how to achieve desired sales goals, maximize the effectiveness of customer data, and take more strategic steps toward building personal relationships using data-driven engagement tactics.
Friday, October 23, 2020
Rolls-Royce and new digital capabilities
Council Post: Creating An Effective Case Study: 12 Important Tips To Remember
Case studies are effective marketing tools when done correctly. Not only do you need to select which background details to include in your case study, but you also need to pack it carefully so that it demonstrates you are a problem solver and have desirable skills—without looking like you are merely promoting your business. It's a balance. This article offers 12 key elements—offered by 12 members of Forbes Agency Council—to keep in mind when creating cases studies. For example, Emily Porter's tip is #9 Let the Images Do the Work. Aside from ensuring a case study is focused on the solution to the problem, Porter writes that "nothing brings it to life more than imagery. In lieu of a long-form case study, consider a photo essay with solid captions narrating the case study" in order to keep the audiences truly engaged while illustrating your product's value.
Thursday, October 22, 2020
Customer Service Trends
Customers' expectations for the service your organization delivers is evolving as rapidly as the technology to deliver it. This infographic highlights some of the key standards Microsoft can help you achieve.
Modernize digital processes to improve profitability and ensure data security
Improve profitability and ensure data security by modernizing digital processes with Microsoft.
View: Modernize digital processes to improve profitability and ensure data security
Wednesday, October 21, 2020
Solution overview video
Microsoft Partner Network podcast: Partner Marketing Pros- Episode Nine (Part Two)
This week's guest is Gerry Murry, a Research Director with IDC's Marketing and Sales Technology service. Marketing technology and related solutions are his specialty and he's got a great pulse on marketing budgets and trends. He confirms that we've seen an increase in social, content and digital marketing and that the significant upsurge in digital marketing is because it's "way less expensive for the reach that you get." Yet he also advises to pay close attention to the privacy and data collection trends that continue to be on the rise. Marketers must be respectful and create positive relationships centered around customer privacy—a priority pillar in this digital business world. Listen to the entire podcast for more insight into marketing budgets and investments!
Tuesday, October 20, 2020
Church and Dwight move Windows Server licenses to Azure for cost optimization
Big Red Cloud: Targeting pain points
Saturday, October 17, 2020
4 Keys to Satisfying 21st Century Customers
American Express data shows that nearly 60 percent of customers try a new brand or a company just to find better customer service. In fact, 89 percent of customers often swap to a company's direct competitor after bad service. These findings easily transport customer service from the category of business afterthought to the category of business priority. Read this article to discover four tips to building customer loyalty, and contact Elite Business Solutions to learn how Microsoft solutions like Dynamics 365 for Field Service can support your efforts.
Friday, October 16, 2020
Gartner Peer Insights 'Voice of the Customer': CRM Lead Management
Gartner Peer Insights compares vendors' customer relationship management (CRM) systems, which can then be used to determine best practices for your own business. This study in statistics provides insight on the best ways to capture and manage leads.
Thursday, October 15, 2020
Create customers for life | Dynamics 365 Customer Service
Wednesday, October 14, 2020
A New Generation of Intelligent Chatbots Will Transform the Way Services Are Delivered
Chatbots are already used by many organizations, but their flexibility, functionality and value can vary widely. As you consider the adoption of virtual agent technology in your own enterprise, you need to be sure you've done your homework at the front end to understand what problems you want to solve and what business results you hope to achieve. This article from Forbes examines best practices for implementing virtual agents in your organization.
App migration to Azure
Tuesday, October 13, 2020
Buying is a journey
Go beyond transactions and interactions to give your buyers unique experiences that build trust. Transform the sales experience with Dynamics 365 Sales. Features include enabling smarter selling with contextual AI, increasing sales profitably with advanced insights, and improving coaching and sales performance.
Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients)
Customer satisfaction needs to be THE priority in every area of your business. Each interaction a customer has with you will either positively or negatively influence your brand, the customer's lifetime value, and the impact on future customers and therefore your revenue. The customer experience is everything in today's market. Ryanne Van Der Eijk is the Chief Customer Experience Officer at RAKEZ and knows how to create a customer-centric workplace. She shares her best advice for providing the right experience to customers in her article, "Four Ways to Boost Customer Experience (and Thus Hold onto Your Clients)." One of her tips is to build customer-centricity as part of your company culture. Start by defining your company's philosophy on customer service—that's the easy part—and then work on ways to share it via the workflow, the hiring process and the staff training. Read her entire article for more ideas for developing a culture focused on customers and her other tips to boost overall customer experience.
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